Dykema, J., J. M. Lepkowski, S. Blixt, L. Lyberg (Editor), P. Biemer (Editor), M. Collins (Editor), E. De Leeuw (Editor), C. Dippo (Editor), N. Schwarz (Editor), and D. Trewin (Editor). The Effect of Interviewer and Respondent Behavior on Data Quality: Analysis of Interaction Coding in a Validation Study. Survey Measurement and Process Quality; Wiley-Interscience, New York: John Wiley & Sons, Inc., 1997, pp. 287-10.
Recent research regarding the accuracy with which interviewers administered questions in major government surveys presents sobering news for advocates of standardized interviewing.